I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS FROM MY ORDER?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 1800+ products and 3 warehouse locations. Rest assured, you will get all your items.

WHY ISN'T MY TRACKING NUMBER WORKING?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.

All USA delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

All UK delivery issues becomes the responsibility of Royal Mail once it's been shipped from our warehouse or suppliers. You can contact Royal Mail from the website: https://www.royalmail.com

For delivery to other locations, please contact your local postal service.

WHERE IS YOUR STORE BASED?

London, United Kingdom.

HOW DO DISCOUNT CODES WORK?

Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart.

HOW DO I ORDER WHOLESALE?

Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours. We offer 35% off every product + free Shipping on all wholesale orders.

Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.

MINIMUM WHOLESALE ORDER AMOUNT IS £250.

WHAT IS THE STORE'S CANCELLATION POLICY?

Please refer to our Refund & Returns Policy

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.

DELIVERY TIMES

UK & USA DELIVERY

Shipping from our UK / USA Facility2-4 Business Days
Shipping from our Manufacturers5-15 Business Days


INTERNATIONAL CUSTOMERS

Shipping from our UK / USA Facility5-20 Business Days
Shipping from our Manufacturers7-28 Business Days

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

WHAT'S YOUR RETURN AND EXCHANGE POLICY?

Please refer to our Refund & Returns Policy